Frequently Asked Questions


What therapies are offered at CRC?

CRC offers a variety of services. The full list can be found on our Services page.

  • Skilled Physical Therapy (PT), Occupational Therapy (OT), and Speech-Language Pathology (SLP) services for adults and children over the age of three with a variety of injuries/illnesses including stroke, brain injury, neurogenic illness, and orthopedic injury. Skilled services must be deemed medically necessary. More information can be found on our Skilled Therapy and Pediatric Therapy pages.
  • Case Management services and Community Support Work services.
  • Maintenance-based PT, OT, and SLP services for participants in the Massachusetts Home and Community Based Service Waivers for Money Follows the Person (for Persons with Acquired Brain Injury) program. For more information, visit our Community Case Coordination page.
  • Community groups to practice functional skills in a structured environment and support community reentry. For more information visit our Community Services page.

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How often will I have treatment?

The frequency of treatment varies based on how much therapy the clinicians determine is appropriate, your insurance plan, your schedule, and other factors. The plan of care and frequency of treatment will be determined following your initial evaluation.

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Will I have more than one therapy session per day?

Clients who receive therapy services from more than one discipline will usually be scheduled for back-to-back sessions with a short break between in order to maximize efficiency, support ease with scheduling, and promote a structured schedule.

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Is there a cancellation fee if I miss an appointment?

Yes. There is a $50.00 cancellation/no-show fee unless we are notified 24 hours before the time of your appointment.

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How can I get to my appointments?

CRC is easily accessible by car and there is free parking for clients on the right side of the building.

  • Clients with MassHealth products may use the MassHealth transportation service. During the referral process, we can assist you by filling out a PT-1 form to allow you to use this transportation between your home and the CRC clinic.
  • Clients who are eligible for the MBTA RIDE program may use the RIDE to get to CRC.
  • CRC is within walking distance from multiple public transportation stops: Watertown Yard, Watertown Square, and Newton Corner
  • The building has an elevator and is handicap accessible.

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What insurance policies does CRC accept?

CRC accepts most major insurance plans. The full list can be found on our Accepted Insurance Providers page.

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What will my insurance cover?

There are many differences between insurance providers and the policies that they offer. To get a clearer picture of what your policy covers, please call Member Services for your specific plan and ask them to quote you the benefit for the service you are seeking.

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What if I was injured in a motor vehicle- or work-related accident?

Before starting treatment, you must submit this information to us so that we can clarify financial responsibility and coordinate your benefits.

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Do I need a prescription for therapy?

Yes. All insurance providers require you to be followed by a physician so you must get a prescription for the therapy you are seeking from your physician that has treated you.

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How much will therapy cost me?

There are many differences between insurance providers and policies. The best way to find out the correct cost share requirement for your plan – for example, a copay or deductible requirement for therapy – is to call Member Services for your plan. Any fees not paid by third party or insurance carrier are the client's responsibility.

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How long will I be able to attend therapy?

A client’s length of stay at CRC is based on medical necessity and progress toward identifed goals. Insurance coverage may present limitations on ongoing treatment. You can find out what your insurance covers by calling Member Services for your plan.

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Why do I have to call Member Services to get my insurance coverage information?

CRC calls a client’s insurance provider at the onset of treatment to get a picture of what is needed on our part before treatment, but we recommend that the client and their family/caregivers understand their plan before starting treatment so there will be no surprises regarding insurance coverage throughout their time at CRC.

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Are private pay services available?

Yes. Private pay services are available. For more information, please our Intake Referral Coordinator (857-304-4028).

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What is CARF?

The Commission on Accreditation of Rehabilitation Facilities is an independent, nonprofit accreditor of health and human services whose mission is to promote the quality, value, and optimal outcomes of services through a consultative accreditation process and continuous improvement services that center on enhancing the lives of persons served. To learn more about CARF and what accreditation means, visit their website.

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