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Client Testimonials & Outcomes


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Why choose Community Rehab Care?

Community Rehab Care, Inc. provides high quality, individualized, community-based, rehabilitative and support services to individuals with neurological or musculoskeletal injury or illness. Community Rehab Care's program provides an integrated, trans-disciplinary approach to treatment that focuses on successfully transitioning a person back to his or her home, family, school, sports, work, and social spheres.

 

Client Testimonials

"I walked into CRC a broken, confused and hurt man in June of 2006.I was a very confused and lost man. Through the services you provided me and the attention I received from all of you I gradually began to improve. You challenged me, pushed me when I needed it and taught me. I learned ways to compensate for my injuries and was taught what brain injury was really all about."

"...I was made to feel at home and was treated with the respect and concern that I needed at this time in my life. As I look back on my time at CRC and the work I was given and completed I can now see how it has helped me in my recovery and how it still helps me to this day compensate in areas I still have difficulty with."

"I can see the concern and dedication of the staff; I can see the love they have for their job and being able to help the clients that they serve. It is not just a paycheck type of staff; it is truly a passionate staff."

"You should should know that you have truly made a difference in this family's life. You have given us hope for the future of our son. You have given us the opportunity to learn from you and to pass on what we have learned to better our son's life..."

"Thank you for getting my mind back to normal...I'm doing very well, because of you (CRC therapists) getting me addicted to a time planner my appointments go well. At first I thought that the things you taught (me) were a waste. But now being in the real world the skills you all taught really help."

" I believe your program is truly outstanding, and I have not seen any program like it. The therapists have all been enthusiastic and helpful . . ."

"As a participant in the CRC program . . . I would like to express my appreciation for the truly wonderful work your staff has done to successfully integrate me back into my normal life."

" . . . after a relatively short period of treatment at your center, his attitude and outlook began to change. They (staff) approach their clients with such care, patience, kindness and concern, and always take into consideration individuality and special needs. I cannot offer enough praise to them."

"The staff at CRC was so helpful in my recovery. I was mad at the world for what happened to my family and me. The staff of CRC changed that. They were upbeat, kind, patient and very professional . . . the staff went above and beyond in my recovery."

"Community Rehab Care has changed my life! They have really helped me to compensate for problem areas, get much more organized, maintain a schedule again, remember to take my medications . . . CRC has helped me set realistic goals and accomplish them."

Download a recent article on us in the On Call magazine of Boston Works (for broadband only)

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Client Outcomes and Satisfaction

Stroke and Traumatic Brain Injury have been the largest diagnostic groups served in our neurologic rehab program from 2005 through 2007.

The payer sources for our services are diverse although Managed Care payers continue to make up the largest segment of payers being more than half of our payer groups.        

In 2005 Community Rehab Care treated 453 patients and 467 patients in 2006 between all disciplines.

Average number of visits by discipline
2006 and 2007

 

2006

2007

Physical Therapy 12 12

Occupational Therapy

22

25

Speech Language Therapy

24

24

Client Satisfaction

In 2007 100% of 22 clients surveyed said they would recommend Community Rehab Care to others and overall client satisfaction was reported to be very good.

On follow up of past clients, we found that almost all our clients improved or maintained their functional status at discharge in the areas of home, community, leisure and vocation (2007).

Each year from 2005-2008 Community Rehab Care has surveyed clients about the program:

94%-100 % Felt Rehabilitation Program was clearly explained to them and felt in the development of their goals(2005, 2006, 2007)

98%-100% surveyed felt they could somewhat or completely use the skills they learned at CRC in their home and daily life. (2005, 2006, 2007)

felt the structure of therapy in terms of hours and frequency of days in the week was adequate
94% in 2007
90% in 2006
95%-100% in 2005

2007
We sampled 23 individuals who had participated in CRC's Neuro-rehab program  in 2007. The sample was taken across all these individuals ranged in age, neuropathology and insurance:
21 out of 23 clients achieved their Functional Outcome Goal
Two of the 23 partially achieved their outcome goal

2006
We sampled 17 individuals who had participated in CRC's Neuro-rehab program in 2006. The sample was taken across all three clinics that attended CRC for more than a week and had some form of Speech and Occupational Therapy testing done at admission and discharge. These individuals ranged in age, neuropathology and insurance.

Overall, 17 out of 17 clients achieved their Functional Outcome Goal

2005
We sampled 32 individuals who had participated in CRC's Neuro-rehab program  in 2005. The sample was taken across all three clinics:
24 attained the outcome goal the staff predicted for them on admission
7 partially achieved their goals at discharge
only one client did not achieve his or her goal at discharge

Supervision levels and Independence

The Supervision Rating Scale (SRS) is an assessment Community Rehab Care uses to identify the amount of supervision an individual requires.

2007
4 of the 22 clients sampled had a SRS of 1-2 meaning they were independent on admission. No improvement would be anticipated for these patients in SRS. 18 out of 22 clients had initial Supervision Rating Scales (SRS) between 4 and 10, which means they required at least part-time to full-time direct supervision upon admission. Of those 18, 10 individuals required full time direct supervision at initial evaluation.  At discharge 4/18 only required part-time supervision.7 individuals were independent, either living alone or with others at discharge.

2006
12 out of 16 clients had initial Supervision Rating Scales (SRS) between 4 and 10, which means they required at least part-time supervision upon admission (6 of those 10 required full time supervision). At discharge, 4 clients improved from 24-hour supervision to either distant supervision or independence. None of the clients required full time direct supervision at discharge.



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