Frequently Asked Questions
Private Pay Case Management Services:
1. Why Might I Need a Case Manager?
A case manager can help you:
Find and access services and resources.
Overcome barriers to getting the help and services you need.
Coordinate medical and community services.
Set goals and make a plan to reach them.
Plan for your future.
Stay safe and supported in the community.
2. How is CRC Case Management different from Case Management at a hospital?
Our Case Management services are community-based.
Hospital Case Management often focuses on coordinating care during a hospital stay and planning for discharge.
CRC Case Management provides ongoing support after or outside of a clinical setting.
We help individuals navigate services, connect with community resources, coordinate supports, and work toward personal goals.
Our focus is on long-term support, connection, and stability in the community.
3. Does the Case Manager Understand Brain Injury?
Yes. CRC Case Managers have experience working with people with neurological diagnoses, including brain injuries. The team also receives ongoing training and education.
4. Can a Case Manager Help Me Plan for the Future?
Yes. If future planning is one of your goals, your case manager can help you explore:
Housing options
Legal services
Medical and health supports
Benefits and financial resources
Other community resources
5. Can My Family Be Involved?
Yes. Your family and support system can be involved as much as you want them to be. Your case manager can work with family members or other supports even if they live out of state.
6. When Should I Consider Case Management?
Case management may be helpful if you need support with:
Finding resources
Coordinating medical care and services
Accessing benefits or community programs
Planning for your future
Staying safe and independent in the community
Case management can be provided alongside other services, such as occupational, physical, or speech therapy and nursing.
7. How Are Services Provided?
Services may be provided directly with the client through in person or virtual meetings, phone calls, or other forms of communication.
Indirect services may also be provided on the client’s behalf, including:
Researching programs, resources, and services
Contacting agencies and providers on behalf of the client
Assisting with paperwork and applications
Gathering and organizing information and documentation
Coordinating referrals and connecting clients with appropriate resources
The type and frequency of services can be adjusted to meet your needs.
8. Does Insurance Pay for Case Management?
Community-based case management services are not reimbursed by insurance, so clients are responsible for the cost.
9. How Much Does it Cost?
Case Management service Assessment is a one time fee of $250*
Ongoing services are billed at $100/hour in 15-minute increments, including travel time*
Mileage Fee: A mileage fee applies for services requiring provider travel to the client’s location and/or to transport the client to and/or from a designated destination
10. Do You Offer Financial Assistance?
CRC does not offer financial assistance, but we can work with your available budget.
Services are tailored to the scope and level of support you need and we will stay within the allotted budget.
You may choose assessment-only services and receive recommendations for next steps, if needed.
11. Is an Assessment Required?
Yes. The assessment helps the case manager understand:
How you are functioning in the community.
What services and resources you already have.
What your current and future goals are.
The assessment includes a meeting with you and/or your family, a written assessment, and a follow-up meeting to review recommendations.
12.What Happens After the Assessment?
You and your family will review the recommendations with the case manager.
You decide:
Which recommendations you want to address.
Whether you want to continue with case management.
What plan works best for your needs, schedule, and budget.
Your plan can be customized! There is no one-size-fits-all approach.
13. Do I Have to Sign a Contract?
Yes. The Private Pay Contract explains:
Who will provide your services.
The cost of services.
Billing information and who is responsible for payment.
14. What Am I Billed For?
Billing may include:
In-person meetings and appointments.
Phone calls related to your case.
Researching resources.
Connecting you with services.
Completing applications.
Documentation.
Team meetings.
Driving time and mileage
15. How Are Services Billed?
We typically bill for services on an ongoing basis, based on the scope of service
We will discuss and agree upon your service plan and budget with you before we begin.
As your needs change, we can adjust services based on our ongoing discussions.
We send out monthly invoices for services rendered. We accept payments via card or check (no cash).
16. How Do I Get Started?
Contact CRC's referral line. A referral can be completed by phone.
After the referral:
The Case Management Supervisor will contact you. You may receive a 30-minute complimentary consultation.
If you want to continue, you can contact the referral line to arrange services and complete a contract.
17. Can I Change My Goals or Plan?
Yes. If your needs or goals change, talk with your case manager. A meeting can be scheduled to review your plan and make changes.
18. How Long Do I Need Case Management?
There is no required length of time. Services are customized to each person's needs and goals.
19. Are Case Management Services Readily Available?
Availability is not always immediate and depends on staffing levels and geographic area.
We pair Case Managers with clients in similar catchment areas whenever possible to support consistent, quality services.
Please inquire with referral staff about current availability and service options.
20. How Long Has CRC Provided Case Management?
Community Rehab Care has provided case management services since 1999.
*Fee schedule as of August 2026. Inquire with staff about current fee schedule